How can I tell if my online payment went through?

When a payment is processed, your payment details are sent to Shopify to be checked. If the "submit" button was pressed, please assume the order has gone through, unless a specific failure message was received.

Once the order has been placed, you should be directed to a confirmation screen with an order number. You should also receive a confirmation email.

Sparkle Note: If you do not receive confirmation but receive a general internet error message, the order still may have been validated.

Please do not use the "back" button, as this will not undo an order once it has been submitted.

Still unsure? Questions? Contact us via email or phone at 1300 763 278.